"Software Assist BV", located at Blauwkapelseweg 69A, 3731 EB De Bilt, the Netherlands, is responsible for the processing of personal data as described in this privacy statement. This statement applies to the website www.software-assist.nl.
"Software Assist BV" processes your personal data because you use our services and/or because you provide this data to us yourself.
Below is an overview of the personal data we process:
Our website and/or service does not intend to collect data about visitors under the age of 16, unless they have parental or guardian consent. However, we cannot verify whether a visitor is over 16. We encourage parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at info@software-assist.nl, and we will delete this information.
"Software Assist BV" processes your personal data for the following purposes:
"Software Assist BV" does not make decisions based on automated processing on matters that can have (significant) consequences for individuals. These are decisions made by computer programs or systems, without human involvement (for example, an employee of "Software Assist BV").
"Software Assist BV" does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following categories of personal data:
| Category of personal data | Retention period | Reason |
|---|---|---|
| Internet browser and device type | 6 months | Improving this website |
| Contact form data (name, company, email address) | 1 year | Handling contact requests and follow-up |
| Name and email address for newsletter | Until unsubscription | Sending periodic newsletter |
"Software Assist BV" does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a data processing agreement to ensure the same level of security and confidentiality of your data. "Software Assist BV" remains responsible for these processing activities.
A separate service agreement applies to clients, paying clients and trial users. This agreement contains specific provisions on the handling of personal data and is tailored to the nature and scope of the services provided.
Part of this is a data processing agreement that specifies which data is processed, for what purpose and what security measures have been taken. This ensures that the processing of personal data is in line with the GDPR and appropriate to your use of our services.
"Software Assist BV" uses functional and analytical cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website.
These cookies are essential for the functioning of the website. They ensure the website works properly and that, for example, your cookie preferences are remembered. These cookies cannot be disabled because the website would not function properly without them.
These cookies help us understand how visitors use the website. We use this information to improve the website and optimise the user experience. Analytical cookies are only placed after your explicit consent.
On your first visit to our website, we display a cookie banner that clearly explains which cookies we use. You have the following options:
You can change your cookie preferences at any time by clearing your browser cache and revisiting the website, after which the cookie banner will appear again.
When you have given consent for analytical cookies, the following third-party cookies are placed:
| Cookie / Service | Type | Retention period | Purpose |
|---|---|---|---|
| Cookie preferences (localStorage) | Necessary | Permanent | Remembering your cookie choice |
| Google Analytics | Analytical | 2 years | Analytical cookie that measures website visits and user behaviour |
| Microsoft Clarity | Analytical | 1 year | Behavioural analytics tool that records user interactions (session recordings, heatmaps, scroll behaviour) |
You can manage cookies through your browser settings. You can set your browser to not accept cookies or to notify you when cookies are placed. You can also delete placed cookies through your browser settings.
Please note: if you disable cookies, certain parts of the website may not function optimally.
For more information about cookies, see: https://www.allaboutcookies.org/
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data about website visits, such as pages visited, duration of the visit and referring websites.
Google Analytics is only loaded after your explicit consent via the cookie banner. The collected data is stored and processed in accordance with Google's privacy policy. For more information, see: Google Privacy Policy.
We use Microsoft Clarity to understand how visitors use our website. Clarity collects anonymised data about clicks, scroll behaviour, mouse movements and session recordings. This information helps us improve the usability of our website.
Microsoft Clarity is only loaded after your explicit consent via the cookie banner. The collected data is stored and processed in accordance with Microsoft's privacy policy. For more information, see: Microsoft Privacy Statement.
The processing of data by Google Analytics and Microsoft Clarity is based on your consent (GDPR Article 6(1)(a)). You can withdraw this consent at any time by:
You have the right to view, correct or delete your personal data. You also have the right to withdraw any consent for data processing or to object to the processing of your personal data by "Software Assist BV", and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation of your choice.
You can send a request for access, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to info@software-assist.nl.
To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) in this copy. This is to protect your privacy. We will respond as soon as possible, but within four weeks, to your request.
"Software Assist BV" would also like to draw your attention to the possibility of filing a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
"Software Assist BV" takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is not adequately secured or there are indications of misuse, please contact us at info@software-assist.nl. "Software Assist BV" has taken the following measures to secure your personal data:
Software Assist BV
Blauwkapelseweg 69A
3731 EB De Bilt, the Netherlands
Email: info@software-assist.nl
CoC: 70619719
VAT ID: NL858397043B01